What can you do while on hold... home project, take a bath and read, watch a show.. or my favorite, fish. Just have your account number handy a blue tooth and unlimited minutes, and of course the loan number handy and Viola! The short sales dept thinks you are slaving away in your office waiting for the loss mitigators to fumble through the file and request info already submitted. Save the PDF's to your phone and do wireless fax! Think of short sales as mini annuities.. that close over time and in the future.. all the while you "work" :)